The following contact details are provided in the exceptional circumstance that a tenant should have the need for an emergency contractor out of office hours or on a bank holiday.

These contact numbers are for your use in GENUINE EMERGENCIES ONLY and not for anything that can wait until the following morning. If you instruct an emergency contractor for works that are not considered to be a genuine emergency, you will be liable for the costs of the call out and any higher rate charges.

If your Landlord has a service agreement in place (i.e. British Gas Home care plan) you will have been given separate instructions on check in in regards to what to do in an emergency.

AN EMERGENCY IS damage or fault that would lead to significant further damage to the property. Damage or fault that would endanger the occupant or cause them unreasonable discomfort. Damage or fault that may render the property unfit or unsafe for habitation.

Always attempt to contact Home County Sales and Lettings first before calling out an emergency contractor and incurring a charge:

Office: 01582 761666

Mobile: 07826844724


Emergency Details


Call fire brigade on 999


Gas leak - If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately. Open all doors and windows to ventilate the property.
Gas emergency line: 0800111999


Call the police in the first instance on 999.

If the property is left unsecured an emergency locksmith will be required. You can instruct your own and will be reimbursed reasonable costs where invoices are provided.

We can recommend: Locksmith Services (Larry Neal) on 08001182182 or 079175570526.
Price will vary (minimum £65.00 call out charge)


If your alarm has a fault and is sounding for 30 minutes or longer use the alarm panel to find contact details for the relevant alarm servicing company.

In the event that you cannot contact the alarm company, you may contact an emergency electrician to disconnect the alarm.

We can recommend: 3Flo on 03453193333 or 01727 223333. Price will vary (minimum £90.00 call out charge)


If you have a plumbing emergency (that cannot wait until the following morning) i.e. extremely fast flowing water which could cause immediate damage or danger to yourself or the property you can call out an emergency plumber.

We can recommend: 3Flo on 03453193333 or 01727 223333. Price will vary (minimum £90.00 call out charge)

Non-Emergency Details

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