Home County Sales and Lettings is committed to ensuring that your privacy is protected and our use of your personal information is governed by this Privacy Notice.

Our registered and trading address is: Home County Sales and Lettings, Burgundy House, 22 South The Foresters, Harpenden, Herts, AL5 2FB.

Confidentiality and your privacy are of crucial importance to us, we understand that users of our website will be concerned that any data given or collected will not be used for any purpose than that intended by the user.

What personal information do we collect?

We may collect information from you directly, by telephone, email or whenever you engage with us. We also collect data that is provided by you via online contact forms on our website, online enquiry forms onproperty portal websites, such as Rightmove.co.uk and On The Market

The information we collect will be relevant to the business of buying, selling, letting or managing a property on your behalf. We will collect your name, email, postal address, telephone numbers, employment circumstances, income, bank details, proof of ownership and information relating specifically to the property intended to be let.

How do we use your personal information?

We may use the information given by you to facilitate a service to meet your requirements, assist with finding a rental property for you and handle tenancy matters during the life of a tenancy.

We engage some third-party companies for some of our services including; Tenant Reference Checks, Energy, Council Tax and Water supplier. Deposit Protection Service for the protection of deposits and contractors for arrangement of works and for invoicing.

We will not share your data with any organisation except those set out above without your consent.

Personal Information Retention Period

We will only hold your personal information for as long as is relevant to the business conducted.

You can request the removal of personal data at any time by emailing Home County Sales and Lettings mailto:[email protected] we may request verification of your information to ensure we remove the correct personal information, you can also unsubscribe from marketing or change your preferences at any time.

Where there is legitimate interest in holding personal information, Home County Sales and Lettings can reject a request to remove personal data where it may affect the course of normal duties under contract or an arrangement.

Your rights in relation to your personal information

You have a number of rights in relation to your personal information:

Access

You can request at any time to see a copy of the personal data we hold for you. You can make this request by emailing [email protected] we will respond to the request within 30 days. If the request is particularly complex, we may require additional time to process the request, in which case we will notify you at the earliest opportunity.

Right to be Forgotten

You can at any time request to have your personal data removed from our database by emailing your request to [email protected] If you are a tenant in an active tenancy arranged by Home County Sales and Lettings we will not be able to remove your personal
information.

Consent

Where you have provided consent for the processing of your personal data by Home County Sales and Lettings you can withdraw consent at any time by emailing [email protected]

Complaints

If you have complaints about the way we use your personal information please contact [email protected] If you feel we have not remedied the issue to your satisfaction, you can complain formally with the ICO (www.ICO.org.uk)

Information Security

We are committed to keeping your personal information secure. Access to personal information is limited to those who have a business need. We have processes and policies internally to avoid any loss, misuse or alteration of personal data.

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