Below are a list of issues that we have previously encountered in properties. As you will see, many of these can be easily resolved without the need to involve any external assistance therefore meaning unnecessary call-outs and charges to you are avoided!
Let us know if it is something plugged in which belongs to your Landlord and we can arrange to get it fixed, also if the breaker is tripping with nothing plugged in or is not for a plug socket circuit we will need to get an electrician to have a look at this so please contact us. Please be aware we may need to charge you for the call out if the problem is caused by one of your items connected into the circuit.
If you have problems with water supply you need to contact your water company, which will most likely be Affinity Water on 0345 357 2407. They will often notify you if for any reason you will be experiencing an interruption in your water supply.
If your drains are blocked we can arrange to get them cleared.
However in almost every case they are blocked by things that Tenants have put down the drains, in which case we have to charge the tenant for the call out. The problem is often solidified fat or nappies.
Please note we have many loos blocked by ‘flushable’ wipes. These wipes do not break down quickly and often accumulate causing a blockage. We recommend these are not flushed.
Where you have a blockage we advise your first step is to try to clear the drains yourself using drain un-blocker chemicals from the supermarket. We also find that a good load of bleach and hot water should do the trick, especially if left overnight.
Check it is switched on at the wall – there should be lights on the oven somewhere.
Check the clock is set and the timer is not set – this is usually the problem. The manual can explain how, although we find it easier to follow the many explanations people have posted on line, which seem available for most oven model
It is likely that the batteries need replacing, please replace these and if there are further problems then contact us!
Minor repairs such as fixing a cabinet door, renewing sealant, changing batteries, fuses, bulbs, tightening toilet seats are the Tenant’s responsibility throughout the Tenancy.
Remember the property must be maintained to the standard that it was handed to the Tenant in the initial Inventory Report, therefore if the items are in good working order on the initial report, the Tenant would be expected to maintain and hand them back in this condition (with the exception of fair, wear and tear!).
Please note that this list is not exhaustive. Always try to resolve problems using the above advice or calling to see what can be done before a contractor is called out. Remember that if a contractor is called out for a problem caused by a Tenant or where the Tenant has not followed simple steps to resolve the problem – the Tenant may be liable for the call out charge!